The risk in the goods passes to you when the goods are delivered to the delivery address. Ownership of the goods remains with NCD Medical Ltd until payment has been received in full for the goods and any other goods for which payment is also due. If any goods are not required for any reason we will be happy to replace them or to refund their value provided that;
(a) they are returned to us carriage paid, unused (other than for the purpose of trying on if a garment), within fourteen days of delivery;
(b) our invoice relating to the relevant goods has been paid by the due date; and
(c) a written note is enclosed quoting the invoice number and stating the reason for the items being returned.
Garments which have been used but are returned within seven days under the terms of the Consumer Protection (Distance Selling) Regulations 2000, will also be refunded although a handling fee may be deducted from the refund. In the case of return of ten or more garments a handling charge relating to the administration costs incurred may be applied by Cloister Uniforms Ltd. Goods returned are done so at your risk and you are advised to use a service which provides a guarantee of delivery. This policy does not apply to altered or personalised garments which are non-returnable.